Shipping & returns

Processing time

We pack and dispatch orders within 1–2 business days. Business days are Monday to Friday, excluding public holidays, so an order placed at the weekend starts processing on the next business day.

Rates and delivery times

You choose your shipping method at checkout. These are our current prices and estimated delivery times:

Scroll sideways to see the full table

Delivery times count from the day your order is dispatched, not the day you place it. They’re estimates rather than guarantees — weather, public holidays and customs checks can add a few days.

Free shipping. Where the table above shows a “free over” amount, Standard shipping is free once the items in your order reach that total, after any promo code and before shipping and taxes. Checkout applies it automatically.

Where we ship

We currently ship to: United States, Canada, United Kingdom, Australia, New Zealand, Ireland, Austria, Belgium, Denmark, Finland, France, Germany, Italy, Japan, Netherlands, Norway, Portugal, Singapore, Spain, Sweden, Switzerland.

Orders delivered outside the United States use the international rates in the table above. If your country isn’t listed, we can’t ship there yet — checkout only offers the countries we ship to.

Tracking

When your order ships, we’ll email tracking details to the email address you gave at checkout. It can take a day or so for the tracking page to show the first scan.

Haven’t had a tracking email after 1–2 business days? Check your spam or promotions folder, then contact us with your order number.

Your shipping address

Please check your shipping address carefully before you pay — we ship to the address you enter at checkout.

If you spot a mistake, contact us as soon as possible with your order number and the correct address. We can change it as long as your order hasn’t been dispatched. Once it’s with the carrier, we can’t redirect it.

If a parcel comes back to us because the address was incorrect or incomplete, we’ll get in touch to send it again (with new shipping to pay) or to refund the items.

Duties and import taxes

Our prices and shipping charges don’t include import duties, taxes (such as VAT or GST) or customs fees. If your country charges them, they’re set by your country’s customs authority and paid by you — usually to the carrier, before or on delivery. We can’t predict the amount, so check with your local customs office if you’re unsure.

If these charges aren’t paid and the parcel comes back to us, we’ll refund the items once it arrives, minus the original shipping and any return charges the carrier bills us.

Lost, late or damaged parcels

Late or lost. If your parcel hasn’t arrived by the end of its estimated delivery time, give it a couple of extra days — carriers do run late — then contact us with your order number. Please get in touch within 14 days of the expected delivery date, so we can open a claim with the carrier in time. If the carrier confirms the parcel is lost, we’ll send a replacement or a full refund.

Marked as delivered but not received. Check with neighbours, your building’s reception and anywhere a carrier might leave a parcel. If it still hasn’t turned up, contact us within 14 days of the expected delivery date and we’ll open an investigation with the carrier.

Damaged in transit. If your order arrives damaged, email us within 48 hours of delivery with your order number and photos of the item, the packaging and the shipping label. We’ll send a replacement or give you a full refund, including shipping.

Returns

You can return items within 30 days of delivery for a refund. To be accepted, items must be:

• unworn and unwashed — try them on indoors;
• with the original tags still attached;
• in their original packaging.

If a returned item doesn’t meet these conditions, we’ll contact you to arrange sending it back. Faulty items are covered separately — see Faulty or wrong items.

How to start a return

1. Contact us with your order number (it starts with PC- and is on your order confirmation) and the items you’d like to return.
2. We’ll reply with return instructions and the address to send them to. We reply within one business day.
3. Pack the items securely with a note of your order number, and send them with a tracked service. Keep your proof of postage until your refund arrives.

Please contact us before sending anything back, so we can match your parcel to your order.

Return shipping costs

You pay for return shipping, unless the item is faulty or we made a mistake — for example, we sent the wrong item or size. In those cases we cover it (see Faulty or wrong items).

We recommend a tracked service, as we can’t refund a return that doesn’t reach us. For returns from outside the United States, mark the parcel as “returned goods” on the customs form to help avoid import charges.

Refunds

Once your return arrives, we check it and email you to confirm. Refunds go back to your original payment method within 5–10 business days after we receive and check your return. How quickly the money shows in your account then depends on your bank or card issuer.

We refund the price you paid for the returned items, after any promo code discount. Original shipping charges aren’t refundable, unless the item was faulty or we sent the wrong item.

Exchanges

We don’t swap items directly. The quickest way to get the right size is to place a new order for the size you want, then return the original for a refund. That way your new item ships straight away.

Faulty or wrong items

If an item has a fault, or we sent the wrong item or size, contact us with your order number and photos. We’ll cover the cost of the return and send a replacement or give you a full refund, including the original shipping.

Damage in transit needs to be reported within 48 hours of delivery (see Lost, late or damaged parcels). Your legal rights for faulty goods apply in addition to this policy.

Cancellations

Need to cancel? Contact us as soon as possible with your order number. If your order hasn’t been dispatched, we’ll cancel it and refund you in full to your original payment method. Once an order has been dispatched it can’t be cancelled, but you can return it under the returns policy above.