Questions & answers

We’re finishing setting up card payments. Until they’re switched on, checkout places a test order — nothing is charged and nothing ships.

Once card payments are switched on, you’re charged when you place your order. Until then, orders placed at checkout are test orders and nothing is charged.

Contact us as quickly as you can with your order number. If your order hasn’t been dispatched yet, we can change or cancel it. Orders are usually dispatched within 1–2 business days, so the sooner the better.

Once an order has shipped, it can’t be changed — you can return it instead.

Contact us about an order

After you place your order, you’ll see a confirmation page with your order number — it starts with PC-.

When your order ships, we’ll email tracking details to the address you used at checkout.

Yes — one code per order. Enter it in your bag or at checkout, and the discount shows in your total before you place your order.

We ship to the countries listed at checkout.

Delivery times count from the day your order is dispatched. Your shipping options and price are shown at checkout before you place your order.

Orders are packed and dispatched within 1–2 business days.

Possibly. Orders shipped to another country may be charged import duties and taxes by that country. These are the customer’s responsibility and may be collected by the carrier on delivery. Your local customs office can tell you what to expect.

When your order ships, we’ll email tracking details to the address you used at checkout. If it’s been longer than 1–2 business days since you ordered and you haven’t heard from us, contact us with your order number.

You can return items within 30 days of delivery, as long as they’re unworn and unwashed with the tags still attached.

Contact us with your order number and the items you’d like to return. We’ll reply with instructions and the address to send them to.

We refund your original payment method once your return reaches us and we’ve checked it. Refunds usually arrive within 5–10 business days of us receiving your return, depending on your bank or card provider.

The quickest way is to return the item for a refund and place a new order for the size you want. That way your new size ships straight away instead of waiting for your return to arrive.

Lay a piece you own that fits the way you like flat on a table, measure it, and compare it with the chart for the piece you want. Our measurements are of the garment itself, not your body.

Garment measurements in inches, laid flat. Chest, waist and hip are measured straight across and doubled.

Lay the garment flat and smooth it out, then measure with a tape measure:

Chest

Straight across, 1″ below the armholes, then doubled.

Length

From the highest point of the shoulder, next to the collar, straight down to the hem.

Shoulder

Straight across the back, from shoulder seam to shoulder seam.

Sleeve

From the centre of the back collar, over the shoulder and down the arm to the end of the cuff.

Waist

Straight across the top of the waistband, then doubled.

Hip

Straight across the widest part of the seat, then doubled.

Inseam

Along the inside leg, from the crotch seam to the hem.

Send it back unworn and unwashed with the tags attached within 30 days of delivery, and order the size you need. See Returns & exchanges.

Wash cold, inside out, then tumble dry low or hang dry. Here’s the care label for each piece:

Heavier cotton starts out firm. It softens over time as you wear and wash it — that’s normal for dense fabric.

Cotton can shrink a little in hot water or a hot dryer. Washing cold and drying low or on a line keeps each piece close to the measurements in our size charts.

No. Guest checkout needs no account — just an email address for order updates and tracking details. An account saves your addresses and keeps your orders in one place.

Your account is saved in this browser on this device. It isn’t stored on a server, so it won’t appear in another browser or on another device, and clearing this browser’s site data removes it.

Keep your order number. If you need help with an order, contact us with it and the email you used at checkout.

Because accounts are saved in your browser, there’s no reset email. On the sign-in page, choose Forgot password? to remove the saved account for your email, then create it again with a new password. Orders placed with that email stay in this browser’s history.

Sign in, open Your account, go to Details and choose Delete account. This removes your account, saved addresses and order history from this browser. It can’t be undone.